Hospital Management System

Green Life Care ran a 248-bed hospital on four disconnected systems: one for registration, one for the laboratory, a spreadsheet for pharmacy stock, and a billing package that received everything by re-keying.

Discharge billing took two to three hours because a clerk physically collected charges from each department. Test results routinely reached the ward late. And with no unified patient record, a doctor could not reliably see what another department had already ordered.

We replaced all four with a single patient record spanning OPD, IPD, pathology, radiology, pharmacy and billing. Every department posts charges to one patient account as the service is delivered, so the discharge bill assembles itself.

Because this hospital cannot close, the migration ran department by department over six weeks, with the old and new systems in parallel and a rollback plan at each step. We had staff on the floor for the first fortnight of each phase.

Infrastructure was deployed with automated failover, off-site backups and 24/7 monitoring, since an outage in a live hospital is a clinical event rather than an inconvenience.

Discharge billing dropped from hours to minutes. Lab results appear on the ward record the moment they are verified. Bed occupancy — previously a manual daily count — is now live on the management dashboard.

The system has run for two years without an unplanned outage during working hours.