The general basis on which we work — written to be read rather than skipped.
Note: this is a general template prepared for the site. Have it reviewed by a qualified lawyer against your actual contracts and Bangladeshi law before relying on it.
These terms govern your use of this website and describe the general basis on which Reflex Soft Limited provides services. Specific engagements are governed by the signed proposal or contract for that project, which takes precedence over anything stated here.
You may browse, read and share this site freely. You may not scrape it at volume, attempt to compromise it, or reproduce substantial portions of its content as your own.
Information on this site is provided in good faith for general guidance. Prices shown are indicative starting points, not binding offers.
Written quotations are valid for 30 days unless stated otherwise. A quotation becomes binding when accepted in writing by both parties and the initial payment is received.
Scope is defined in the accompanying specification. Work outside that specification is quoted separately and begins only after written approval.
Project work is typically invoiced 40% on commencement, 40% at user acceptance testing and 20% on handover, unless the contract states otherwise. Retainers are invoiced at the start of each month.
Invoices are payable within 15 days. Work may be paused on accounts more than 30 days overdue.
On full payment, ownership of custom-developed source code and design work created specifically for your project transfers to you, along with documentation.
This does not extend to our pre-existing libraries, frameworks and internal tooling, which remain ours and are licensed to you perpetually for use within the delivered system. Third-party components remain under their own licences.
Timely delivery depends on timely input. You agree to provide content, feedback, test participation and decisions within the agreed schedule, and to nominate a person authorised to approve work.
Delays in client input shift the delivery date correspondingly.
Delivered systems carry a defect warranty for the period stated in your contract, covering correction of faults against the agreed specification at no charge.
The warranty does not cover changes in requirement, third-party service changes, or faults caused by modification of the system by others.
Where we provide hosting, the uptime commitment and its measurement basis are set out in the service level agreement. Scheduled maintenance windows are agreed in advance and excluded from uptime calculation.
Each party will keep the other's non-public information confidential and use it only to perform the engagement. This obligation survives the end of the contract.
Our aggregate liability under any engagement is limited to the fees paid for that engagement, except where limitation is not permitted by law. We are not liable for indirect or consequential loss.
Either party may terminate for material breach that is not remedied within 30 days of written notice. On termination you pay for work completed to that date and receive the deliverables produced.
These terms and our engagements are governed by the laws of Bangladesh, and the courts of Dhaka have jurisdiction.
